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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS VERY CAREFULLY. BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE OPERATED BY PRETTY PONIES AUSTRALIA , THE CUSTOMER AGREES TO BE BOUND BY THIS AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH PITNEY & DAINES. IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).


Order policy

Orders are not binding upon Pretty Ponies Australia until accepted by Pretty Ponies Australia. Terms of payment are within Pretty Ponies Australia's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Pretty Ponies Australia may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order.


Return Policy

Goods may be returned at the customers expense for exchange or refund for up to 7 days after delivery, provided they are still in the original packaging. Soiled goods, Bespoke and Made to Measure items will not be considered for refund or exchange, this does not affect your statutory rights. Customers are advised to return items with proof of purchase using traceable post and complete and include the pre-printed returns form enclosed in the original delivery. All returns must be sent to the Returns Department at Pretty Ponies Australia. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Post & Handling Policy

Postage & Handling will be charged at standard Australian rates. Postage is via Australia Post Registered Mail – the most cost effective method of delivery will be used at our discretion. If you require Next day delivery, this option is available, please email us so we can advise prices when placing an order. International shipping is not available through the website. If you wish to make a purchase which requires International shipping, please contact us. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Some items have a fixed shipping price. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kilogram


Customer Service Policy

We endeavour to dispatch all in stock orders within 5 working days. Out of stock items will vary with delivery times, a sales advisor can give you an approximate delivery date when placing an order. In the unlikely event you may have to return an item for an exchange which is in stock, we will dispatch your replacement upon receipt of returning item.


Pricing Policy

All pricing subject to change. For all prices, products and offers, Pretty Ponies Australia reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. While Pretty Ponies Australia uses reasonable efforts to include accurate and up-to-date information on the Site, Pretty Ponies Australia makes no warranties or representations as to the Site's accuracy. Pretty Ponies Australia assumes no liability or responsibility for any errors or omissions in the content on the Site. All pricing subject to change. For all prices, products and offers, Pretty Ponies Australia reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.


Risk of Loss

Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by Pretty Ponies Australia is Pretty Ponies Australia responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).


General Legal Disclaimer

PRETTY PONIES AUSTRALIA HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER BY PRETTY PONIES AUSTRALIA IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.


Internet Disclaimer

Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions.


Use Restrictions

The copyright in all material provided on this Site is held by Pretty Ponies Australia or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Pretty Ponies Australia or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded or printed materials. You also may not, without Pretty Ponies Australia's prior written permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers. Microsoft and the Passport Logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries and are used under license from Microsoft.


Disagreement with These Terms & Conditions

If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.


Privacy Policy

In order to provide you with the best online shopping experience possible, we need to gather certain pieces of information from you. Those who have not yet created an account will be asked to supply a name and an email address. You will also be asked to create a password in order to access this information in future. Address and payment details will be required when you reach the stage of making a purchase. Those who already have an account simply need to supply their email address and password to proceed. We use the online registration details to make your shopping experience simpler. We can also use it to send you regular emails detailing new products or promotions we are running that we feel may interest you. If you would like to stop receiving the newsletters you may unsubscribe by request. Pretty Ponies Australia does not sell or commercially make available specific information about its Users or Users other than in aggregate form, except in cooperation with law enforcement bodies in regards to content violations or violations of applicable laws. We will not allow third parties to access your account or personal information. We use full login and password controls on our sales control system. Confidentiality and database access controls are reviewed periodically and updated as required in order to further protect your personal data. Rest assured, your privacy and security of your personal information are our highest priorities. If you are at all unsure about the personal and account information we are holding in your name, simply contact us using one of the following methods:

Email: pitney33@tpg.com.au Telephone: 07 54399097